Privacy Policy and Cookies

We are TERAPRO, s.r.o., Slavníkova 2357/9, Praha 169 00, Czech Republic, ID NUMBER: 24842362, VAT NUMBER: CZ24842362, File mark: C 179446 filed with the Municipal Court in Prague


We operate an e-shop on the website


We process some personal data to provide products and operate our website.


The processing of personal data is governed in particular by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) ("GDPR")



Processing of personal data when using the contact form

If you enquire about our products and services, we will work with the contact details you provide to us, mainly via the enquiry form. These are: name, surname, e-mail address, telephone number. In case your enquiry is about the features of a specific product, we will also work with information about the goods you are interested in, such as the features of the product in question.


For what reason?

We will contact you through them for further arrangement regarding our products.


On what legal basis?

This is processing on the basis of Article 6(1)(b) GDPR - negotiating a contract or carrying out pre-contractual measures at your request.


How long will we process the personal data?

Unless we establish further cooperation, we will process your data for a maximum of 12 months from our last communication.


Processing of personal data in case of purchase

If you make a purchase with us, we will work with the data you fill in. These are mainly billing data: name, surname, address, e-mail address, telephone number, information about the product purchased.


For what reason?

We need to process personal data to fulfil our contract - to deliver our goods or services to you. We will also communicate with you via your contact details regarding the status of your order, or regarding complaints or queries you may have.


We will also process personal data to fulfil our obligations under the law (mainly for accounting and tax purposes, or to deal with complaints and other matters).


On what legal basis do we process personal data?

The processing is based on Article 6(1)(b) GDPR - performance of a contract and Article 6(1)(c) GDPR - performance of our legal obligation.


How long will we process personal data?

For the duration of the performance of our service and thereafter for a period of 12 months from the last time such service was provided or goods were supplied.


Newsletters (commercial communications)

Unless you are a purchasing customer and you have opted us out at the time of purchase, we will use your email address to send you our newsletter.


On what legal basis?

Section 7(3) of Act No. 480/2004 Coll. on certain information society services allows us to do so, unless you have prohibited us from doing so at the time of purchase.


How long will we process personal data?

5 years from your last purchase. You can unsubscribe from the mailing at any time via email or contact us at:



Your data will remain with us. However, there are some companies or other persons who work for us who get access to the data because they help us run our e-shop. These are:

Shoptet, the operator of the Shoptet e-shop platform (Shoptet a.s., with registered office at Dvořeckého 628/8, Břevnov, 169 00, Prague 6, Czech Republic, company ID 289 35 675, registered with the Municipal Court in Prague, Section B, Insert 25 395)
companies involved in the dispatch of goods (Zásilkovna, DPD, PPL, Česká pošta)
companies involved in the dispatch of payments (Zásilkovna, DPD, PPL, Česká pošta)
e-mailing service provider (SmartEmailing)

We process personal data only in the European Union (except for non-European companies from the USA - Google and Facebook).


What else you should know


We do not have an appointed data protection officer in our company.


There is no decision-making based on automated processing or profiling in our company.


If you have any questions about your personal data, please contact us at or call +420 721 003 003.


Use of cookies


Cookies are text files containing small amounts of information that are downloaded to your device when you visit our website. Cookies are then sent back to the website or another website that recognises them on each subsequent visit.


Cookies perform a variety of tasks, such as allowing you to navigate between websites efficiently, remembering your preferences and generally improving the user experience. They can also ensure that the advertisements displayed online are better tailored to your personality and interests.


We use the following cookies on the website:

Necessary cookies: these are required for the operation of the website, for example, to allow you to log into secure areas of the site and other basic functionality of the site. This category of cookies cannot be disabled.
Analytical/statistical cookies: these cookies allow us, for example, to recognise and track the number of visitors and to monitor how our visitors use the website. They help us to improve the way the site works, for example by enabling users to easily find what they are looking for. We only run these files with your prior consent.
Advertising cookies: these are used to track preferences and allow you to see advertising and other content that best matches your interests and online behaviour. We only run these cookies with your prior consent.

Please note that third parties (including, for example, external service providers) may also use cookies and/or access data collected by cookies on the website.


Cookies used:




Expiration time





A cookie generated by PHP-based applications. It is a universal identifier used to maintain user session variables. It is usually a randomly generated number, and the way it is used can be site specific, but a good example is maintaining the user's login status between pages.



365 days

This cookie keeps track of your chosen language. It is automatically deleted when the web browser is switched off.



365 days

It is used by CookieHub to store information about whether visitors have allowed or refused the use of categories of cookies used on the site.

You can find a complete list of the cookies we use by clicking on "Cookie Settings" under the "Cookie Statement" tab in the Cookie Information panel displayed when you visit our site at the bottom of the page.


Further information about cookies and a current list of cookies can be found via individual web browsers, most commonly under Developer Tools.


Consent can be expressed via a checkbox in the so-called cookie bar. You can subsequently refuse cookies in your browser settings or set your browser to use only some of them.


For more information on the management of cookies in individual browsers, please see the following links:

Internet Explorer - 
Google Chrome - 
Firefox - 
Safari - 
Opera - 
Microsoft Edge -


The GDPR gives you, among other things, the right to contact us and request information about what personal data we process about you, to request access to that data and have it updated or corrected, or to request a restriction on processing, to request a copy of the personal data we process, to request that we erase your personal data in certain situations, and to request data portability in certain cases. You can object to processing on the basis of legitimate interest.


If you believe that we are not handling your data correctly, you have the right to lodge a complaint with the Data Protection Authority or take your claims to court.


These terms and conditions are effective from 1.1.2023