We strive to make you as satisfied as possible with our goods. However, you may still need to return the goods for any reason.
Goods can be returned within 14 days without giving any reason. Once you have returned the goods to us, we try to deal with everything as quickly as possible so that you do not have to wait for a long time.
WHERE TO SEND THE GOODS:
Send the goods to Michal Gajdošík, Na Zlaté stoce 1862/9d, 370 05 České Budějovice 2, Czech Republic, tel.: +420 721 003 003
We recommend that you inform us that you will be returning the goods to our e-mail address: email@example.com. Do not forget to enclose a form for withdrawal from the purchase contract with the returned goods, a sample of which can be found on our website HERE. For fast processing, please indicate your order number or tax receipt in the form or attach a copy of the invoice to the shipment.
Please return the goods to us unused and undamaged. Do not forget to provide a bank account number where we can refund you.
HOW THE 14-DAY RETURN PERIOD IS CALCULATED
It is sufficient for the withdrawal to be sent to us within this period in accordance with § 1829 in conjunction with § 1818 of Act No. 89/2012 Coll.
If you withdraw from the purchase contract, we will return to you without undue delay and in any case within 14 days of the date on which we were informed of your decision to withdraw from the contract, all payments we have received from you, including delivery costs (except for additional costs incurred as a result of your chosen delivery method, which is different from the cheapest standard delivery method offered by our company). We may wait to refund payment until we have received the returned goods or until you have provided proof that you have sent the goods back, whichever is sooner. We will use the same payment method you used to make the initial transaction for the refund, unless you have specifically stated otherwise. In any event, this will not incur additional charges to you.
Detailed information on withdrawal from the purchase contract can be found in our Terms and Conditions.